Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my SNCB ticket?

• Will SNCB compensate me if my train is delayed?

  If your SNCB train is cancelled or delayed, you may be entitled to compensation. For more information on eligibility, visit their Punctual Commitment page.

  You can obtain a certificate of delay using this form. Note that a certificate of delay is not required to file a compensation claim for a delayed or cancelled service.

• Do I get a refund from SNCB if my train is canceled?
• How can I cancel my SNCB ticket?
• How can I change my seat reservation with SNCB?
• How can I change my SNCB ticket?
• How long does it take to receive a refund from SNCB?
• What happens if I miss my connection due to a delay with SNCB?
• What happens if I miss my SNCB train?
• What should I do if there is a strike with SNCB?