Customer Support

• Does SNCB have a phone helpline for emergencies or last-minute situations?

  No, we do not currently have an operational helpline.

  However, if you contact us here, we will respond quickly!

  Do not hesitate to contact the relevant rail operator in the event of an emergency or a last-minute situation. You can call them or go to the train station and speak with someone at the ticket counter.

  We have been informed that certain rail operators have refused to cancel or exchange tickets booked through us. This is unfortunately not true at all. If you are told that your tickets can only be cancelled by RailClick, please insist that this is false and that the rail operator can cancel the tickets with absolute certainty. They are unable to issue refunds directly (you must contact us to arrange a refund), but they are able to cancel.

  For Eurostar bookings, you must contact us directly, as they do not handle cancellations at the station or by phone.

  Important phone numbers:

  Please note that all times given are in Central European Time.

  • Trenitalia
    • All countries: +39 06 68 47 54 75 (Mon - Sun, 24/7)
  • Deutsche Bahn
    • All countries: +49 180 6 10 11 11 (All hours)
  • SNCF/Lyria
    • Within France: 36 35 (Mon - Sun, 07.00 - 22.00)
    • All other countries: +33 8 92 35 35 35 (Mon - Sun, 07.00 - 22.00)
• How can I contact RailClick for SNCB?
• What is the European Commission Online Dispute Resolution platform for SNCB?