Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my SNCB ticket?
• Will SNCB compensate me if my train is delayed?
• Do I get a refund from SNCB if my train is canceled?
• How can I cancel my SNCB ticket?
• How can I change my seat reservation with SNCB?

• How can I change my SNCB ticket?

  Most SNCB tickets are valid all day on the route and date specified on the ticket. They must be used to board the same type of train. Changes to an SNCB ticket are not allowed.

  If you need to cancel your booking, you can do so via the link in the confirmation email and then make a new booking on RailClick.com for your desired itinerary.

• How long does it take to receive a refund from SNCB?
• What happens if I miss my connection due to a delay with SNCB?
• What happens if I miss my SNCB train?
• What should I do if there is a strike with SNCB?